Testimonials

Testimonials

From fellow Canuck Audio Mart Members:

I don't even know how many transactions I have made with Francois (many), but if you want the BESTcustomer service, the VERY best advice and fair pricing on both new and trade-in value, then look no further. I started off as a newbie to hi-end audio and through Francois' advices and expertise we have created, in my mind, one of the finest sounding systems I could afford.  Look no further if you want the best..he's right here at High End Audio Exchange!.  Jack in Westville NS, Feb 2012

Look no further if you want the best advice and a fair price from someone you can trust.  Francois genuinely has his customer's best interests at heart, unlike many audiophile business owners whose focus is on the transaction.  Based on his advice, Francois helped me to change my original purchase decision (from him!!) for something less expensive that was a better fit for my kind of listening.  I saved thousands and could not be happier with the massive improvement in sound quality.  The combination of dedication to customer service, personal integrity, product knowledge and audiophile expertise is extremely hard to find these days and something you can only benefit from.  I will certainly be a customer for life.  Carlos in Ottawa, Jan 2012

This is my third dealing with Francois.  I enjoy his feedback and knowledge of High End Audio and I feel like I am talking to a friend who enjoys this hobby as much as I do.  I live in a small town so I cannot audition equipment first hand so I enjoy Francois' honest opinion on how things sound.  He treats me well and I will continue doing business with him as this hobby never ends.  Yours truly, Trevor Evans  Jul 2011

About a year or so ago I started to work on putting together a stereo.  I had the speakers but no other associated equipment and then I came upon High End Audio Exchange's website.  I had been an audiophile for most of my life but had taken an 8 year break from it, so I know what good sound is.  Well I started working with Francois to put together a system.  Separately, I purchased a Sanders power amp, Stello DAC and a Boulder preamplifier from Francois over the course of the year.  His advice and willingness to accommodate me on my audiophile quest was invaluable as well he ironed out any difficulties and adjustments along the way without hesitation.  After working with Francois for the last year putting together my system I can really say that he is not only a credit to the audiophile community but I also consider him a personal friend too.  Thank you Francois for helping me achieve my goal and today I've got one of the nicest sounding system I've ever had the pleasure of owning.  Shawn R.  July 2011

Excellent transaction with Francois.  A very fair trade-in allowance allowed purchase of the tuner.  Tuner was exactly as described and he encouraged me not to rush my decision.  I strongly recommend he be considered for any of your high end needs.  Dale S.  Jun 2011

Francois is a very honest and reliable person to do business with.  You can buy and sell with confidence. Immediate shipping and great packing.  Items are just as described.  Dan P

I have become a regular customer of “High End Audio Exchange” and plan to for many more years to comeI am a diehard PMC fan. I just am!  So finding Francois was a blessing.  What a wonderful fellow to do business with - Again!  What good advice and insight!  His products are always first rate, he is responsive both in communications and in getting things done, like a purchase and its shipment.  If you have the chance, i highly recommend Francois to you!  Ross

This is my second purchase from Francois.  Just great, relaxing way of doing business with this guy.  I recommend anyone to contact Francois before making a stereo equipment purchase.  Ugo

Francois is the best - all the good stuff that has been said about him is 100% true.  Very accommodating, lightning fast deliveries and willing to answer all questions.  Without a doubt, I can recommend Francois. DJ

Hello Francois, I am so very happy to say that the Torus arrived today.  What a night and day difference on my system. Everything just opened up nicely, especially with Jazz and Classical music.  Vocals are amazing, especially female voices. I definitely have to re-listen to all of my CD collection.  Thanks again for the quick shipment.  Gene

Thank you for the awesome, honest, prompt service and your fantastic knowledge of components.  The AR Tuner I purchased from you is awesome.  I recommend anyone in search of components to check out your site first.Once again thanks for the great service and advice, you really know your components and are a true gentleman.  Cheers!  Terry

Quite simply, Francois is the best of CAM! Unbelievably knowledgeable, ridiculously helpful and as honest as they come! I am so impressed with this guy, that when I am looking for a piece of equipment, I check to see if he has something suitable first, as I WANT to buy from him. A huge asset to the audiophile community. Do not hesitate in buying anything from Francois - I guarantee that you will not be disappointed!  Ed

It's nice to see that customer service and integrity still means something to some people. Thank you Francois, looking forward to dealing with you again. Denis

Francois is great to deal with. The unit was shipped on the same day that I purchased it. Great packing.
It is in great condition and after dealing with him for the second time he gave me a very good price.
I couldn't be more pleased. I wouldn't hesitate to deal with him again. Dan

High End Audio Exchange and its proprietor Francois Bouchard has quickly become one of my favorite suppliers of audiophile electronic components.  I transacted three deals with him to date.  Each has proceeded very smoothly.  The components were as advertised and at a reasonable price.  Although the shipping took a day or two longer to arrive from Canada, the end result was well worth it.  Also,don't forget the favorable exchange rate that currently exists between U.S. and Canadian Dollars.  On a scale of Five stars, I give Francois all five.  Looking forward to many future pleasurable transactions.  Thanks again,  Rich

From my great Canadian customers:

Hi Francois, I just wanted to thank you for taking the time to give me some absolutely perfect advice on which direction to take with the upgrading of my home theatre system. In fact, the first advice you gave me was not even trying to sell me anything. You just simply gave me your thoughts and let me decide. Later you told me to get a Bryston 6B SST amp and since you didn’t have one in stock, you gave me the ad for one on AudioGon and told me I should buy it there since it was a great deal. Well, that didn’t work (I took too long and it was snapped up before I was able to get in an offer). So I waited and finally you found me the amp I needed, and it was brand new and never used, but at a price I couldn’t refuse.

Then I decided to add another amp for the rear speakers (a Bryston 9B SST this time) and a few days later you had located one for me, which I also couldn’t refuse.

You have gone out of your way to help and for that I am very grateful. I will highly recommend you to anyone else that is looking for the best service out there. Your non pressure sales approach made me feel comfortable about buying from you, as well as your very fair prices and the promise that if I wasn’t satisfied when I received the item, I could return it for a full refund.

Thanks again and you know I’ll be back for more soon (or as soon as II can afford it).

It’s obvious that you are an audiophile first and an audio dealer second (but an awesome dealer, nevertheless).

Nick

Francois,
Thanks so much for your help choosing my new audio system, you have a great ear.  You demonstrated the subtle differences between systems and allowed me to form my own opinions.  You showed incredible patience switching back and forth between many component combinations, and different music tracks.  My relatively limited budget had no bearing on the time you spent with me. It's obvious you love what you do.  I purchased with total confidence. Thanks again, Alan

Francois: Thanks for the trust! The player arrived today, packed in what looks to be the original packing! I am impressed and I was doubly impressed that you gave back some change . You can use those observations on your comments page. By the way, the Arcam sounds very nice. Cheers. Greg  Johnson